Return & Refund Policy
I want you to feel confident ordering from Noah’s Super Autism. If you have any problems with your order, please get in touch and I’ll do my best to help.
Digital downloads (PDFs)
Due to the nature of digital products, PDF downloads are non-refundable once purchased, as the files are available instantly.
If you have trouble downloading or opening your file, please contact me and I’ll happily help.
Physical items (printed books and resources)
I accept returns on physical items within 14 days of delivery, provided they are unused, in their original condition, and returned in the original packaging.
Return postage costs are the responsibility of the buyer
Refunds are processed once the item has been received and checked
Personalised or custom-made items cannot be returned unless faulty
Damaged or incorrect orders
If your item arrives damaged or you receive the wrong product, please contact me within 48 hours of delivery with a photo, and I will arrange a replacement or refund.
Questions or concerns
If you’re unsure about anything before or after purchasing, please message me. This shop is run by a mum, and I genuinely want every customer to feel supported and happy with their order.